In an effort to keep you better informed on CustomCat happenings, we’re testing this weekly update log. This will likely change forms for convenience in the future, but for now see below for updates from the past week.  

September 10 - September 17

New Holiday Ornaments

In preparation for a record-breaking holiday season, we are pleased to announce we will soon be transitioning to vibrant & durable MDF/Plastic holiday ornaments in place of ceramic.

Not only will this new ornament eliminate transit breakage, it will allow us to print your orders more quickly & in higher resolution. You can use the same artwork files for these MDF/Plastic ornaments as you used for the ceramic ornaments last year — you can also expect the print to be quite a bit sharper to help your designs pop. There will be no price increase on this new ornament — there is also no change in product dimensions.

These new MDF/Plastic ornaments are expected to be added to our catalog by mid-October so you will have plenty of time to prepare your holiday ornament listings for Black Friday & Cyber Monday.

Updated FMA Med/Lg Face Mask Mockup

As requested, we have updated the product mockup for the FMA Med/Lg Face Mask. This new mockup makes the product’s thickness more apparent. The image is caching as we speak, but it may be up to 24 hours before the image is updated for all variants within every seller’s account.

Face Masks are Now Available in Two Sizes! 

Our new Small-Medium Face Mask (FMM) is 4.5″ x 7.5″ — perfect for more petite adults & youth ages 10+. They’re made from the same lightweight, breathable, anti-microbial, & water resistant fabric as the original Medium-Large Face Masks (FMA), making them ideal for returning to school, work, organized sports, or for any other situation requiring extended wear. These reusable & machine washable masks are vibrantly decorated from edge-to-edge via sublimation printing — great for adding a pop of personality to any wardrobe.

Backup Face Masks

Out of an abundance of caution to protect our sellers from unanticipated out of stock FMA Face Masks during the upcoming holiday season, we have invested in an emergency alternative variation of this mask (with the same product dimensions). This alternative mask has a black inner lining, but is made of the same density fabric as our FMA Face Masks. In the event that the FMA Face Mask is anticipated to go out of stock during the upcoming holiday season, we will announce to our sellers (IN ADVANCE) that this alternative mask may be used to fulfill your orders during a pre-determined time period.

In the event that this situation occurs, sellers will be given advance notice & have the option to put their orders on hold until the white-on-white variant is restocked.

Please note that this item will not be made available for purchase within our catalog — it is only to be used in the event that the FMA Face Mask is unexpectedly out of stock during times of increased order volume.

Production Stats:

  • Avg. fulfillment time for all orders: 1.7 business days

Product Notes:

  • DTG (1.6 business days)
  • Canvas (.9 business days)
  • Posters (1.2 business days)
  • Blankets (1.4 business days)
  • Face Masks (1.9 business days)
  • Embroidery (3.4 business days)
  • Ornaments (3.5 business days)
  • Mugs (.9 business days)

Visit our CustomCat Seller Facebook Group for additional information.

new holiday ornaments
AvgFulfillment-914

September 3 - September 9

Small/Medium Face Mask will be Available Later Today!

Beginning later today, Small/Medium sized face masks will be available to sell in addition to the existing Medium/Large (FMA) masks. 

These masks are perfect for youth ages 10 & up, as well as women with smaller faces. 

**Update**

Due to unexpectedly high order volume over the holiday weekend, the FMA Face Mask is temporarily out of stock until Monday. Production for new orders will likely be delayed until then. You have the option to cancel delayed items within your production queue if you would prefer to receive a refund rather than have the orders processed early next week. FMA orders will not enter your error queue & no action will need to be taken on your end if you would like production to continue — they will be processed immediately upon arrival of the new shipment of FMA Face Masks.
 
In order to maintain smooth production during this time, we will be postponing the launch of our new Sm/Med Face Masks until Monday, September 14.

SHM Blanket is Now Out of Stock

As announced on 8/11, the SHM Sherpa Blanket is now discontinued as supply has run out.
 
What does that mean for you?
If you are currently selling the SHM Sherpa Blanket, it is now mapped to the higher quality MSHM Mink Sherpa Blanket. You are currently still being charged the SHM promo price, however, this transitional pricing will end at 9:00am ET, Thursday. At that time, your price will change to the current MSHM list price of $24 (discounted from $27).
 
What should I do?
If you need to update affected listings or prices, do so by 9:00am ET Thursday.
 
*Please note: There has been no change to the MSHM Mink Sherpa Blanket listing. The aforementioned changes will only affect sellers who did not update their SHM listings after the previous announcement that they have been discontinued.
 

Production Stats:

  • Avg. fulfillment time for all orders: 1.1 business days

Product Notes:

  • DTG (1.2 business days)
  • Canvas (1 business days)
  • Posters (1 business days)
  • Blankets (1.3 business days)
  • Face Masks (1.1 business days)
  • Embroidery (1.7 business days)

Visit our CustomCat Seller Facebook Group for additional information.

Production-9-7

August 24 - September 2

New, Improved 11oz Mug Packaging is Live

We are very pleased to announce that brand new protective packaging is being used for all 11oz. mugs! This extra-protective packaging will all but eliminated transit breakage as a concern for our sellers. I’m not exaggerating — these packaged mugs have been dropped three stories without any damage to the product. Though it’s not yet available for 15ozmugs, we have plans to release this packaging for all mugs within the next month. Stay tuned!

MSHL Mink Sherpa Blanket is OOS

The MSHL Premium Mink Sherpa Blanket 60 x 80 is temporarily out of stock due to a COVID-19 related interruption in our supply chain. All orders that have already entered the system will be fulfilled. However, new orders will be pushed to your error queue. We expect this item to be back in stock the first week of October. We’re terribly sorry for any inconvenience this may cause our sellers.

Stickers Discontinued for the Remainder of 2020

We will be removing stickers from our catalog for the remainder of 2020. While we stand firmly behind our stickers as a product, we also recognize our sticker shipping inefficiencies and the ways in which they are impacting our sellers. We plan to re-release the sticker line in Q1, 2021, after we establish shipping guidelines that allow bundled shipping & more efficient printing processes. If you currently have stickers listed in your shop, you should remove those listings at this time.

Production Stats:

  • Avg. fulfillment time for all orders: 1.3 business days

Product Notes:

  • DTG (1.3 business days)
  • Canvas (1.7 business days)
  • Posters (1.9 business days)
  • Blankets (1.2 business days)
  • Face Masks (1.1 business days)
  • Embroidery (2.2 business days)

Visit our CustomCat Seller Facebook Group for additional information.

August 17 - August 23

Updates:

DTG – Round 1 of Upgrades is Complete – More to Come!

We’ve taken the following steps to improve DTG quality & ensure readiness for your Q4/holiday season sales push:

  • Invested over a million dollars alone in parts, repairs, & equipment improvements, with several million more in new machines expected to arrive shortly
  • Increased the amount of ink used on each print
  • Undertook rigorous machine testing & calibration process
  • Developed new daily maintenance & testing procedures
  • Revamped & improved QC training
  • Increased number of QC personnel

We believe any inconsistencies in print quality have largely been resolved & are fully prepared to handle expected record holiday volume this year.

Reminder – You can now sell on Etsy with CustomCat! Click here for our Etsy setup tutorial. 

FMA Face Mask Updates:

  • New smaller mask size will be available to sell within the next week
  • Production & QC improvements are leading to higher quality & satisfaction results

Click here to sign up for Vietnamese language newsletter updates! 

Production Stats:

  • Avg. fulfillment time for all orders: 1.5 business days

Product Notes:

  • DTG (1.6 business days)
  • Canvas (1.2 business days)
  • Posters (2.5 business days)
  • Blankets (1.4 business days)
  • Face Masks (1.3 business days)
  • Embroidery (2.5 business days)

August 10 - August 16

  • Product Update Reminder:
    • MSHL Sherpa base cost has been reduced from $36 to $33
    • MSHM Sherpa base cost has been reduced from $27 to $24
    • SHL is discontinued (along with promo pricing) as supplies have run out & is now mapped to MSHL
    • SHM will be discontinued (along with promo pricing) when supplies run out & will be mapped to MSHM
  • Etsy Integration! You can now sell CustomCat products on your Etsy store! Click here for our Etsy setup tutorial.
  • FMA Face Mask Updates:
    • We believe we have resolved issues relating to size discrepancies with some masks
      • Supply-side quality checks are now occurring 3 times before arrival at our production facility to ensure uniform size & quality
    • We have implemented additional quality checks are also being made before & after printing 
    • We will soon launch an additional, smaller mask size that is ideal for some women & youth. 
    • Over the last 2 weeks, an independent 3rd party agency has conducted quality tests on our masks – here are the results:
      •  Water repellency rating: 95/100
        • 90/100 after 25 washes
      • Breathability rating: 100/100
    • New mask mockups will soon be available
    • New promo image (right) with testing results
  • Equipment Upgrades: We are in the process up upgrading DTG & Canvas production equipment to ensure superior quality for the holidays.
    • Canvas upgrades are complete & ready to go
    • DTG is currently underway
  • Now offering Vietnamese language email updates. Click here to sign up! 
  • Blog CC bằng tiếng Việt và đăng kí nhận bản tin bằng tiếng Việt:
    Để phục vụ mọi người tốt hơn, team CustomCat sẽ thiết lập bản tin CC bằng tiếng Việt để anh em có thể tùy chọn khi nhận thông tin. Đăng kí nhận bản tin!


Avg. Production Time
: 1.1 business days

  • DTG (1.2 business days)
  • Canvas (0.7 business days)
  • Posters (1.2 business days)
  • Blankets (1.0 business days)
  • Face Masks (1.2 business days)
  • Embroidery (2.2 business days)

Visit our CustomCat Seller Facebook Group for additional information.

Custom DTG Face Mask
Production Times 810
Avg Fulfillment Times

August 3 - August 9

Updates:

  • The SHL Sherpa blanket sale has ended as we have depleted our total supply. However – good news! – this product is now mapped to the MSHL Sherpa Blanket for any existing listing, and we are lowering the base price from $36 to $33 (better blanket, lower base price)
  • SHM Sherpa Blanket is still in stock, so the close-out price remains $13. Once we have depleted the inventory (2-3 weeks), it will be replaced by MSHM Sherpa blanket with the base price dropping from $27 to $24.  
  • Etsy Integration beta test is underway – keep an eye out for general release announcement soon!

Production Stats:

Avg. fulfillment time for all orders: 1.09 days

Notes:

  • Canvas (~2 business days)
  • Posters (~2 business days)
  • Blankets (~2 business days)
  • Posters (~2 business days)
weekly production average

July 27 - August 2

Updates:
  • Face mask product description updated to include physical dimensions
  • Statement on UPS Mail Innovations shipping times
  • Facebook Private Seller Community group rules update
Visit our Facebook Seller Community for more information. Production Stats: Avg. fulfillment time for all orders: 1.91 days Products with longer than average production times:
  • Canvas (~6 days)
  • Posters (~6 days)